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Streaming Rental FAQ

FAQ Home General Streaming (PPM) Streaming Rentals Download Rentals Download to Own

General Streaming Rental Questions

Troubleshooting Streaming Rentals



General

Q: How is Streaming Rental different from Download Rental and Pay Per Minute Streaming?
A: Streaming Rental viewing option allows unlimited instant access to your purchased movie for the duration of rental period. Rental periods for Streaming Rentals are shorter than for Download Rentals and typically range from 1 to 2 days (24 to 48 hours).
In addition, unlike Download Rental, Streaming Rental does not require you to download the movie to be able to watch, fast forward, rewind and skip around.

Similar to Pay Per Minute Streaming, you will get instant access to the video content where the size of the image and image quality is optimized to your connection speed automatically. The faster your connection, the larger the image and the higher quality of the video you receive. If you have reliable high speed connection, our latest enhanced service will allow you to enjoy Full Screen, DVD-like quality playback on your PC without worrying about running out of the Streaming Time. Users often purchase and use Pay Per Minute streaming to sample a few movies in our library and then purchase Streaming or Download Rental of their favorite title(s) to enjoy high, DVD-like quality of the movie.

Q: What software is required to stream movies on your site?
A: Our Streaming technology is optimized for Microsoft Windows Media Player version 9 (or later). For ultimate viewing experience, Windows Media Player version 10 is recommended. Windows Media Player is available free from Microsoft - FREE DOWNLOAD link.

Q: How do I correctly configure Windows Media Player 9 for streaming movies from your site?
A: Please refer to our Software Setup Guide for necessary configuration. If you have any further questions, please do not hesitate to contact our support staff.

Q: What are the hardware requirements for viewing movies via Pay-Per-Minute Streaming?
A: We recommend a minimum of Pentium 3 450mhz (or equivalent), 64MB of system memory, 4mb of video memory and 1gb of free hard disk space.

Q: I have a Mac. Can I access your movies via Streaming Rental?
A: Our streaming technology is fully compatible with current Mac Operating Systems. You will need to install FREE Silverlight plugin from Miocrosoft. Click here to install the plugin or check to see whether you already have it installed. For more information please see our Silverlight System Requirements page.

Q: I have a Dial-Up connection (telephone modem) can I still stream and download movies?
A: Yes, dial-up users can download and view movies from our site. We do not recommend Download Rentals to dial-up users due to the size of the files and the associated download times. Dial-up users can easily stream video from our site (though at lower resolution than broadband, cable/DSL, users).

Q: I purchased streaming rental, but I changed my mind. Can I get a refund even if I did not watch any of my purchased Streaming Rental?
A: All sales are final on our site. If you are not sure whether the movie you are interested in renting is to your liking, we suggest using our Pay-Per-Minute streaming service to preview any movie in our library.


Troubleshooting

Q: When I click on a link to begin streaming video MS Windows Media Player keeps saying “Connecting to Media” for a long time and the playback does not start.
A: The following is a list of some of the potential reasons:

  1. You are trying to stream while connected via AOL application/browser. Please close AOL application/browser and access streaming directly using regular Web Browser (MS INternet Explorer, etc.).
  2. You are trying to stream using MSN Explorer or via MSN Application. Please use regular Web Browser (e.g. MS Internet Explorer) to access the content.
  3. You are trying to stream using older version of Windows Media Player. Please upgrade to a free MS Windows Media Player version 9 or 10
  4. You are trying to play the media using Internet Explorer Media Bar. Please refer to our Software Setup Guide for setup instructions on how to switch to “Standalone Mode”
  5. You have security/privacy software installed on your PC that prevents proper information exchange between your Media Player and our DRM authentication servers. Please try disabling this software and access our service directly.
  6. Network Settings of the Windows Media Player are incorrectly configured. Please click here for a picture of correct settings.
  7. DRM Components of your Windows Media Player have been corrupted. Please perform the following:
    1. Delete ALL files from the following directory: C:\Documents and Settings\All Users\DRM
    2. Try playback again (If you are prompted to upgrade security components, please do so).
    3. If the issue persists, repeat (a), (b), and follow (d).
    4. Fully reinstall MS Windows Media Player version 9 or 10. Only if you can not stream after performing (a) and (b)
    5. If you are unable to locate any files in the DRM directory or the directory itself, perform the following steps:
      =>Start Windows Explorer.
      =>Click Tools, click Folder Options, and then click the View tab.
      =>In the Advanced Settings box, under Hidden files and folders,
      click "Show hidden files and folders" (if it is not already selected)
      =>Uncheck "Hide protected operating system files"
      =>Click "OK"

Q: I get a license acquisition window in Windows Media Player that requires me to login every time I try to access my Streaming Rental movies.
A: This is a normal process that requires you to authenticate to our licensing server. Please use the same username (login) and password as you used to login into our site

Q: When I click on a link to begin streaming video Windows Media Player does not get started or dialog box comes up asking to save/open the file.
A: This typically happens when file types are incorrectly associated on your PC. To correct this problem follow the steps below:

  1. Click "Tools" (from Windows Media Player Menu) and choose "Options".
  2. Choose the "File Types" tab.
  3. Make sure that top three boxes (related to asf, wma, and wmv file types) are fully checked.
  4. Confirm (Click "OK" or "Apply") and close all dialogs.
  5. Close and restart MS Media Player.
Please note, that this issue is typically caused by other media players (e.g. Real Player, Winamp, etc.) overwriting file type association every time they are launched. If this happens, you will need to repeat the steps above. If you prefer to force your Windows Media Player to be permanently associated with Windows Media streaming, you will need to re-install your Windows Media Player.

Q: I am an MSN user (or MSN Explorer user) and I'm having problems streaming video. What's wrong?
A: MSN and MSN Explorer users need to access our web site through either regular Internet Explorer or Netscape Navigator. MSN Explorer's built-in browser has compatibility issues with Windows Media Player when playing back secure video content. Please see our System Requirements page.

Q: While playing the movie, the picture suddenly starts jumping with green and pink stripes. Some images remain frozen.
A: This is typically caused by the way some video cards handle the color palette of the stream. If this happens to you, YUV flipping within Windows Media Player needs to be disabled as follows:

  1. Click "Tools" and choose "Options".
  2. Choose the "Performance" tab.
  3. Click the "Advanced" button within "Video Acceleration" area.
  4. Select "Video Renderer" from the list of filters in use and click the "Change" button.
  5. Remove the checkmark next to "Use YUV Flipping" (within "Video Acceleration" area)
  6. Confirm (Click "OK") and close all the dialogs.
You may need to restart the movie/stream or the media player

If you still get the same effect, you may have to adjust the connection speed setting within Media Player to reflect your available bandwidth (WMP Menu->Tools->Options->Performance(tab)->Connection Speed)

Q: While playing the movie, there is suddenly no picture however sound is playng fine.
A: This is typically caused by a compatibility issues between your Video (graphics) Card driver and Windows Media Codec. To fix this issue, go to WMP Menu->Tools->Options->Performance(tab) and slide "Video Acceleration" slider all the way to the left.

Q: I have a broadband (very high speed) connection to the Internet, but I am only getting 54kbps bit rate when streaming titles. I can download files and browse web sites with high speed. What's wrong?
A: Please check the version of your MS Windows Media Player (WMP) (Go to Menu->Help->About Windows Media Player). It is very likely that you are running version older than WMP 9. Though Streaming Video and Download Rental may work on versions other than 9, due to certain limitations related to security and performance, we strongly recommend upgrading to MS Windows Media Player 9 or 10. FREE DOWNLOAD link If you are still having problems playing Streaming video or Download Rental, please contact our technical support using our Contact Form.

Q: I tried everything that you have suggested above, but I still can not stream. What should I do?
A: We strongly recommend performing the following steps:

  1. Completely re-install your Windows Media Player. 99% of all issues are caused by corrupted Windows Media Components.
  2. If you are accessing the Internet through a firewall or a proxy, try disabling them and access the Internet directly.
  3. If you use any security and/or privacy software, try temporarily disabling this software.
  4. If you access the Internet through a proxy or a firewall try temporarily disabling them and access the Internet directly.
  5. If access the Internet through a router restart/reset your router.
  6. It is always a good idea to clear your cache and reset your browser cookies.
  7. Reset/Restore DRM components of your Windows Media Player. Click here for instructions.

If none of the steps above resolve your issues, we strongly recommend reviewing Windows Media support pages available at Microsoft. You can always contact our Support Department using our Contact Form.


























































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